Job Description

Overview

Lutron’s Gurgaon team is looking for a Senior Customer Service Specialist for the Gurugram location. In this role you’ll play a key role in delivering exceptional support and creating meaningful experiences for our customers. Through hands-on product training, impactful customer interactions, and collaborative team initiatives, you'll not only elevate the service we provide but also grow your own career. This role offers a pathway to contribute your expertise across our customer-facing teams, driving lasting value and making a real difference every day.

  • Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution

  • Work through the organization as the voice of the customer to prevent and solve issues in a timely manner

  • Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business

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