Job Description
Lutron’s Gurgaon team is looking for a Senior Customer Service Specialist for the Gurugram location. In this role you’ll play a key role in delivering exceptional support and creating meaningful experiences for our customers. Through hands-on product training, impactful customer interactions, and collaborative team initiatives, you'll not only elevate the service we provide but also grow your own career. This role offers a pathway to contribute your expertise across our customer-facing teams, driving lasting value and making a real difference every day.
Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution
Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
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