Job Description
The Company
Our client is an international business within the hospitality and accommodation sector.
The Role
Act as a key point of contact for B2B customers, providing experienced and proactive supportManage escalated enquiries and complex operational issues across billing, procurement, website updates, and systemsLead customer onboarding and guide new partners through set-up and transition processesMaintain CRM systems, supporting data quality, reporting, and process improvementsProvide back-up support to technical teams, including connectivity, system configuration, and project supportAssist with compliance checks, brand or quality reviews, and special projects across the customer networkMaintain accurate records, reporting, and customer documentationCollaborate with internal teams to ensure smooth operations and a high standard of service deliveryYour Profile
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