Job Description
Customer Success Engineers at Rubrik will provide enterprise level technical support to our customers via phone and email. Customer Success Engineers are responsible for delivering effective solutions to backup, recovery, replicate, archive, index and search data across Rubrik clusters and the cloud. CSEs will spend the majority of their time dealing with both technical and non-technical administrators and end users, with the remainder of the time spent with partners and other 3rd party vendors on interoperability issues.
Specific duties include the following:
+ Independently diagnose and resolve problems in the Rubrik products, as well as in the customer environment (e.g. physical Linux and Windows system, VMWare virtual machines)
+ Troubleshoot networking connectivity and performance issues between Rubrik appliances and the cloud (e.g. AWS, Microsoft Azure), using Wireshark and other packet tracking and analysis tools.
+ Author ...
Specific duties include the following:
+ Independently diagnose and resolve problems in the Rubrik products, as well as in the customer environment (e.g. physical Linux and Windows system, VMWare virtual machines)
+ Troubleshoot networking connectivity and performance issues between Rubrik appliances and the cloud (e.g. AWS, Microsoft Azure), using Wireshark and other packet tracking and analysis tools.
+ Author ...
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