Senior Customer Success Manager, Enterprise

Overview

Employer Industry: B2B SaaS (Software as a Service)

Why consider this job opportunity:
• Salary up to $150,000
• Flexible vacation days and quarterly mental health days to recharge
• Annual stipends for professional development and caretaking
• Comprehensive medical, dental, and vision coverage, including 75% for dependents
• Opportunity to work with high-growth companies and influential stakeholders
• Supportive Employee Resource Groups (ERGs) to celebrate diversity and foster inclusion

Responsibilities

• Own the full customer lifecycle from onboarding and adoption through renewal and expansion
• Develop and execute multi-quarter success plans to link platform use cases to measurable customer value
• Build multi-threaded relationships across global customer teams, including C-suite executives
• Advocate for customer needs by partnering with Product and Engineering teams
• Negotiate renewals and upsells while balancing customer advocacy with business objectives

Qualifications

• 5+ years of progressive experience in Customer Success or Account Management within a B2B SaaS environment
• At least 2+ years managing large enterprise-level accounts ($100K+ ARR)
• Proven success in driving measurable customer outcomes, renewals, and expansions
• Strong executive presence and consultative storytelling skills for C-suite audiences
• Proficiency with account planning, forecasting, and value realization frameworks

Preferred Qualifications

• Experience in Sales Performance Management, Incentive Compensation, or RevOps technology
• Demonstrated technical curiosity and comfort with product architecture and integrations

#B2BSaaS #CustomerSuccess #CareerOpportunity #CompetitivePay #DiversityAndInclusion

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