Senior Customer Success Manager, Enterprise

Overview

Employer Industry: B2B SaaS (Software as a Service)

Why consider this job opportunity:
• Salary up to $150,000
• Flexible vacation days and quarterly mental health days to recharge
• Annual stipends for professional development and caretaking
• Comprehensive medical, dental, and vision coverage, including 75% for dependents
• Opportunity to work with high-growth companies and influential stakeholders
• Supportive Employee Resource Groups (ERGs) to celebrate diversity and foster inclusion

Responsibilities

• Own the full customer lifecycle from onboarding and adoption through renewal and expansion
• Develop and execute multi-quarter success plans to link platform use cases to measurable customer value
• Build multi-threaded relationships across global customer teams, including C-suite executives
• Advocate for customer needs by partnering with Product and Engineering teams
• Negotiate re...