Senior Customer Success Manager / Functional Architect

Role Overview

The Senior Customer Success Manager / Functional Architect is the single-threaded owner for a portfolio of 4–6 enterprise customers. This role combines deep functional expertise with end-to-end customer relationship ownership.

This is a hands-on role requiring regular interaction with customer finance, billing, and IT teams, along with periodic travel to the US.

Key Responsibilities

• Own the overall relationship and success for assigned customer accounts
• Attend and lead all customer meetings including status, design, and escalation calls
• Act as the functional authority for:

-Monetization and pricing models

-Billing workflows

-Revenue recognition and accounting alignment

• Guide customers through enhancements, change requests, and optimization initiatives
• Coordinate interna...