Senior Customer Success Manager

Senior Customer Success Manager

Company: S&P Global Market Intelligence

Location: London, United Kingdom

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About The Role

Grade Level (for internal use): 10

The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long-term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data‑driven approaches to deliver a world‑class customer experience.

The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. They act as experts in the credit, risk and data spaces, with a strong understanding of different personas and workflows and are capable of having credible diagnostic conversation...