Senior Customer Success Manager

Role: Customer Success Manager

Location: Pune | Work from Office

Shift: US Shift (6:30 PM to 3:30 AM)



About the Role

As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.



Key Responsibilities

+ Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.

+ Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.

+ Proactively engage with customers to enhance experience & reduce churn.

+ Analyze account data to identify opportunities and craft growth strategies.

+ Collaborate with cross-functional teams to resolve issues & align on customer goals.
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