Senior Customer Success Manager

Role: Customer Success Manager Location: Pune | Work from Office Shift: US Shift (6:30 PM to 3:30 AM) About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions.

You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.

Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.

Proactively engage with customers to enhance experience & reduce churn.

Analyze account data to identify opportunities and craft growth strategies.

Collaborate with cross-functional teams to resolve issues & align on customer goals.

Capture and share customer feed...