Job Description

Job Title: Senior Customer Success Manager (Technical) - Healthcare (Preferred)About the role

We're looking for a Senior Customer Success Manager who's both customer-obsessed and technically strong. You'll own key customer relationships end-to-end: onboarding, adoption, value realization, renewals, expansion, and long-term success. A big part of the job is designing, building, and continuously improving customer journeys across multiple channels (in-app, email, WhatsApp/SMS, support, webinars, CSM touchpoints), using data to iterate what works.

Healthcare experience is a strong plus (providers, payers, digital health, EHR/EMR, care delivery platforms), but not mandatory if you've owned complex, regulated, technical products.

Key Responsibilities

Customer ownership & outcomes
  • Own a portfolio of mid-market/enterprise customers and drive adoption, retention, renewals, and expansion.
  • ...

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