Senior Customer Success Manager

About The Role

We’re looking for a Customer Success Manager who’s excited to join a small, high-impact team and help shape how strategic customer success works at Quo. We’re a remote-first company, but we’d like this role to be based in Toronto. We have a strong local presence there, with teammates who enjoy co-working days and building community in person.

You’ll be joining a team of four, partnering closely with our other Senior Customer Success Manager, and building your own portfolio of customers to grow and retain. You’re comfortable earning your way into accounts, identifying high-potential customers, and deciding where deeper, strategic engagement will drive the most impact.

Quo is product-led at its core. This is not a traditional enterprise CSM role built around rigid processes or scripted playbooks. You’ll operate in a PLG environment, using product usage, customer signals, and experimentation to create clear success and growth plans, blending ...