Senior Customer Success Manager

Job Title: Senior Customer Success Manager (IC + Department Lead)

Company: Lyfe Hardware

Location: Remote

Schedule: 9:00 am – 5:00 pm EST (EST overlap required)

Experience: 10+ Years

Industry: E-commerce, D2C, Hardware

Compensation: Competitive (based on experience)

Please note: This is a remote role — candidates must have access to their own laptop and a stable internet connection.

About Lyfe Hardware

Lyfe Hardware is a fast-growing US‑based D2C ecommerce brand in the home improvement and architectural hardware category. We combine great design, seamless operations, and a high‑touch customer experience.

As we scale across Shopify, Amazon, and major marketplaces, customer expectations are rising fast. We’re looking for a senior Customer Success Manager who can run the entire CS function independently, while also being hands‑on in day‑to‑day execution.

Role Overview

The Cu...