Job Description
**Job Description Summary**
The Senior Customer Support Engineer will lead complex, customer-facing technical engagements by partnering with customers and cross-functional internal teams to diagnose issues, drive root-cause investigations, implement corrective actions, and develop proactive risk mitigation strategies across the Power Systems Balance of Plant portfolio, including Steam Turbine, Gas Turbine, and Electrical systems.
**Job Description**
**Roles and Responsibilities**
+ Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
+ Plan and provide engineering technical oversight to the Contractual Se...
The Senior Customer Support Engineer will lead complex, customer-facing technical engagements by partnering with customers and cross-functional internal teams to diagnose issues, drive root-cause investigations, implement corrective actions, and develop proactive risk mitigation strategies across the Power Systems Balance of Plant portfolio, including Steam Turbine, Gas Turbine, and Electrical systems.
**Job Description**
**Roles and Responsibilities**
+ Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
+ Plan and provide engineering technical oversight to the Contractual Se...
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