Job Description

Our client is a fast‑growing international software company building high‑performance developer infrastructure used by teams around the world. To support their expanding customer base, were looking for a Senior Customer Support Engineer to take ownership of complex technical issues, guide customers through challenging scenarios, and help shape a world‑class support function.

This is a high‑impact role for someone who thrives in a technical environment, enjoys problem‑solving, and wants to be part of a modern, engineering‑driven organization.

What You'll Do

Technical Support & Troubleshooting

  • Act as the primary technical contact for customers across EMEA
  • Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems
  • Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions
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