Senior Customer Support Engineer (L2)

We are looking for a talented and motivated Senior Customer Support Engineer (L2) to join our team - working in a unique and thriving marketplace that simultaneously interacts with both B2B clients (Tesla, Atlassian, Intercom, etc.) and our ever-growing base of freelance Security Researchers.

• Impeccable interpersonal skills and ability to navigate complex situations across teams and individuals.
• A propensity to anticipate outcomes in a given situation, and provide preemptive solutions to help ensure positive outcomes.

• Ability to maintain composure and a clear head under duress.
• Excellent time management and ability to adapt to shifting priorities.
• Strong cross-functional project management and the ability to communicate clearly and effectively with internal and external stakeholders - both written and verbal communications.
• Attention to detail and ability to identify creative solutions to changing and complex problems.
• Good at building strong effective working partnerships and managing conflicts of interest between various parties and stakeholders.
• Outstanding follow-through on projects - highly motivated with a strong sense of urgency and able to be self-sufficient.
• Ability to make informed judgment calls on-the-fly when the situation requires it.
• Familiarity with and capability of using command-line tools and utilities (Bash, SSH, grep, etc).
• Data Manipulation experience.
• Strong hands-on integration experience (JIRA, SAML, API, SSO, 2FA) with the ability to walk non-technical customers through proper setup of integration configuration.
• Ability to explain common security vulnerabilities.
• Have a rough frame of reference for how a researcher (or security professional) would typically go through attacking a given target, meaning that you're aware of common attack vectors and methodologies in testing.
• Able to work in a cross-departmental capacity that can serve as a clear source of guidance for a wide range of security and bug bounty-related questions.

• Incident / Crisis Management.

• Ability to fluently explain common security vulnerabilities.
• Experience creating firewall rules.