Job Description

Overview

1. JOB IDENTIFICATION

APTEAN JOB TABLE:

APTEAN JOB LEVEL: C

APTEAN JOB TITLE: Senior Support Engineer

2. GENERAL JOB SUMMARY

Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.

3. SCOPE

  • Direct interaction with the customer on phone and other medium to provide timely and quick resolution within defined SLA.

    • 4. PRINCIPAL DUTIES AND RESPONSIBILITIES

    · The person is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.

    · The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.

    · Isolate and provide resolutio...

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