(Senior) Customer Support Engineer

(Senior) Customer Support Engineer

Department: Commercial

Employment Type: Permanent - Full Time

Location: Middleton Stoney, United Kingdom

Reporting To: Global Customer Support Manager

Compensation: Competitive

Description

Reporting to the Global Customer Support Manager, the (Senior) Customer Support Engineer is responsible for delivering technical support, guidance and training to prospects, customers, integrators, and channel partners in their designated territory. This includes supporting with product selection, resolving complex customer issues, creating support documentation, demonstrating OXTS products, collaborating with customers on product integration, and identifying opportunities for product and service enhancements. Customer Support Engineers play a pivotal role in building and nurturing strong customer relationships, advocating for customer needs, and ensuring custom...