Job Description

Position Overview:

Navico Group is seeking a Senior Technical Specialist to enhance service delivery across our electronics solutions network. This role is ideal for a technically skilled and customer-focused individual who thrives in a fast-paced environment and enjoys solving logistical and technical challenges. You will play a key role in managing service order backlogs, coordinating product shipments, and supporting B2B and recreational customers through remote troubleshooting and service coordination.

In this role, you will:

  • Serve as a primary contact for electronic solutions support via phone and email
  • Manage service order backlog, logistics, and customer expectations for product arrival
  • Troubleshoot and resolve customer inquiries involving compatible replacements on CAN Network electronics
  • Execute CRM documentation and ensure accurate case processing
  • Review manuals and technical bulletins to maintain serv...

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