Senior Customer Support Representative

Wageloch Cloud based Workforce Management solutions. At Wageloch, our mission is to simplify work and enhance business operations. Our premier all-in-one rostering and payroll platform is supported by a dedicated Australian team driven by our core values of compassion, inclusion, and trust. Headquartered in Australia and serving clients nationwide and in New Zealand, we stand prepared to address and resolve your biggest administrative challenges.

Role Overview

Reporting to the Helpdesk Team Lead, your main role will be as the first point of contact for our client base in assisting with day-to-day troubleshooting and enquiries. The role also involves conducting installation and training sessions for new clients, as well as contacting clients to deliver software upgrades and enhancements. You don't need to be an expert in IT and/or software - you just need to be friendly and helpful with a strong desire to help people - we will teach you the rest! There are plenty...