senior customer support specialist

Job Title

Customer Support Engineer

About the Role

We're looking for a tech-savvy problem solver to join our customer support team. You will be responsible for providing expert guidance, troubleshooting technical issues and ensuring a seamless product experience.

Responsibilities:

• Troubleshoot technical issues and guide users through effective solutions or workarounds.
• Identify and document software issues; escalate to product teams as needed.
• Follow established processes and escalation paths for complex cases.
• Leverage internal knowledge bases to resolve inquiries efficiently.

Requirements:

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