Senior CX Operations Manager - DACH (f/m/d)

At Shiftmove, we’re building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe.

We’re scaling our Customer Experience Operations for the DACH market and looking for an experienced Senior CX Operations Manager to strengthen our customer lifecycle execution, analytics, and tooling strategy. You will be the operational backbone across post-sales functions ,Customer Success, Account Management, Renewals & Expansion, and drive excellence in how we support and grow our existing business revenue.

This role bridges strategy and execution: you’ll define lifecycle processes, optimize workflows in tools like Planhat, and partner closely with GTM leadership to align on metrics and reporting that matter.

Require...