Senior CX Researcher (f/m/d)

About the role:

Are you passionate about understanding customer needs and turning insights into meaningful impact? At Redcare Pharmacy, you'll be part of our interdisciplinary Customer Experience team, where you will generate insights on our customers and the consumer market. You will work closely with our Country Management teams, Product Owners, UX Researcher, UX Designer, and our operational departments. At senior level, you will shape our CX and market research strategy; and act as a strategic partner for our leadership teams.

About your tasks:

• Drive the strategic improvement of the digital customer experience across key touchpoints in the journey
• Generate quantitative and qualitative insights into clear hypotheses and business opportunities
• Support business-strategic...