Senior Data Analyst

Primary Functions:

• Gather, analyze, and transform large sets of raw data to track program health and identify actionable insights using SQL, SAS, etc.
• Within the Qualtrics platform, assist with video product, AI features, survey programming across various listening posts.
• Evaluate new features and/or products to implement either in Qualtrics or supporting platforms to enhance the enterprise listening programs and support divisional KPI and other critical metrics
• Collaborate with business ownersand/or other team members to take a data-driven approach in identifying opportunities and recommend actions for further improvement
• Validate CX Survey Vital Statistics (health metrics) utilizing data analysis tools such as SQL queries, Python, etc.
• Communicate trends and opportunity areas with the team, business stakeholders, and senior leaders in a digestible way through both written and verbal communications
• Recommend and implement data analytics to drive new and optimized ways to influence spend and better partner with our supported business units

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• 4-7 Years of relevant experience
• Bachelors degree in business or information systems
• Proficient with SQL, Python, HTML or other query tools
• Proficient with Qualtrics (CX) platform (survey programming, dashboards, video product, and workflows)
• Solution-oriented and capable of meeting deadlines in a fast-paced environment
• Creative problem-solving skills with the ability to translate data into actionable insights
• Must havestrong written and verbal communication skills and be comfortable working in group and individual settings
• Embraces a people and process first approach to technology projects

Behavioral Competencies:

• Ability to work in collaborative environments and embrace diverse perspectives.
• Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others.
• Ability to engage effectively with peers and stakeholders to build strong partnerships.
• Prioritize, maintain focus, and consistently deliver commitment.
• Proactively understand customer expectations and willingness to create customer-based solutions.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Experience with designing/developing Qualtrics surveys, dashboards, and workflows
• Self-motivated and take pride in building great products for key stakeholders
• Resourceful in finding the data and tools you need to get the job done
• Not afraid to ask for help when you need it, or help teammates when they need a boost

ID: DELRK40