Job Description

Job Summary

About The Role:

  • The Senior Data Analyst, Support Operations, is a critical enabler in Rubrik’s mission to deliver exceptional customer experience through AI data-driven insights. This role owns analytics, reporting, forecasting insights, and operational visibility for the global Customer Success organisation across AI tools and platforms such as Salesforce, SupportLogic, Amazon Connect, and Workforce Management (WFM) tools, including Assembled, NICE, or Verint.
  • You will analyse service delivery performance trends, operational gaps, product issue trends, and agent productivity to guide leadership decision-making. Your work directly improves service effectiveness, customer satisfaction, and process efficiency.
  • This role also supports Rubrik’s commitment to data protection and cybersecurity by ensuring reporting accuracy, adherence to governance standards, and safeguarding operational data.

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