Job Description
Senior Data and Quality AnalystPune, IndiaJR012610
**Key Responsibilities:**
+ **Power BI & Power Apps Development**
+ Design, develop, and maintain advanced Power BI dashboards and reports tailored for executive and operational audiences.
+ Build and optimize Power Apps to support business processes and reporting needs.
+ Integrate and model data from multiple sources (SQL, Excel, APIs, cloud platforms, etc.) for comprehensive analytics.
+ Ensure data accuracy, consistency, and security across all reporting solutions.
+ **Data Analysis & Visualization**
+ Perform complex data analysis, pattern recognition, and statistical modeling to uncover actionable insights.
+ Present findings in clear, compelling visual formats suitable for both technical and non-technical stakeholders.
+ Translate business requirements into effective data models and visualizations.
+ **ITSM Quality Management**
+ Drive quality improvement initiatives for ITSM practices, leveraging frameworks such as Lean, Six Sigma, and other industry standards.
+ Govern quality for ITSM practices
+ Develop and monitor KPIs, metrics, and dashboards to track quality of ITSM practices, improvements and operational efficiency.
+ Analyze ITSM process performance, identify gaps, and implement corrective actions to drive service excellence.
+ **Stakeholder Engagement**
+ Collaborate with IT, business, and leadership teams to understand requirements and deliver impactful solutions.
+ Provide training and support to users on Power BI, Power Apps, and quality management best practices.
+ Provide support and advice to all stakeholders around ITSM Data and Quality Process
+ Communicate complex analytical concepts and quality improvement strategies effectively to diverse audiences.
**Required Skills & Qualifications:**
+ Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Analytics, or related field.
+ 7+ years of hands-on experience in Power BI report development and Power Apps.
+ Advanced proficiency in data integration from multiple sources (cloud, on-premises, APIs, etc.).
+ Strong expertise in data analysis, data modelling, statistical modeling, and pattern recognition.
+ Excellent in data presentation and visualization
+ Skilled in business process modeling, mapping, and documentation, using tools such as Visio, BPMN, or UML.
+ Demonstrated experience in quality management systems and frameworks (Lean, Six Sigma, ISO, etc.).
+ Proven track record in driving ITSM process quality initiatives.
+ Excellent communication, presentation, and stakeholder management skills.
+ Ability to work independently and lead cross-functional teams.
+ Attention to detail and quality orientation.
+ Relevant certifications (Power BI, Six Sigma, Lean, ITIL, etc.) highly desirable.
**Preferred Attributes:**
+ Experience in ITSM platforms (ServiceNow, Remedy, etc.).
+ Familiarity with cloud data services (Azure, AWS, Google Cloud).
+ Strong problem-solving and analytical mindset.
+ Passion for continuous improvement and innovation.
JR012610
**Key Responsibilities:**
+ **Power BI & Power Apps Development**
+ Design, develop, and maintain advanced Power BI dashboards and reports tailored for executive and operational audiences.
+ Build and optimize Power Apps to support business processes and reporting needs.
+ Integrate and model data from multiple sources (SQL, Excel, APIs, cloud platforms, etc.) for comprehensive analytics.
+ Ensure data accuracy, consistency, and security across all reporting solutions.
+ **Data Analysis & Visualization**
+ Perform complex data analysis, pattern recognition, and statistical modeling to uncover actionable insights.
+ Present findings in clear, compelling visual formats suitable for both technical and non-technical stakeholders.
+ Translate business requirements into effective data models and visualizations.
+ **ITSM Quality Management**
+ Drive quality improvement initiatives for ITSM practices, leveraging frameworks such as Lean, Six Sigma, and other industry standards.
+ Govern quality for ITSM practices
+ Develop and monitor KPIs, metrics, and dashboards to track quality of ITSM practices, improvements and operational efficiency.
+ Analyze ITSM process performance, identify gaps, and implement corrective actions to drive service excellence.
+ **Stakeholder Engagement**
+ Collaborate with IT, business, and leadership teams to understand requirements and deliver impactful solutions.
+ Provide training and support to users on Power BI, Power Apps, and quality management best practices.
+ Provide support and advice to all stakeholders around ITSM Data and Quality Process
+ Communicate complex analytical concepts and quality improvement strategies effectively to diverse audiences.
**Required Skills & Qualifications:**
+ Bachelor’s or Master’s degree in Computer Science, Information Systems, Data Analytics, or related field.
+ 7+ years of hands-on experience in Power BI report development and Power Apps.
+ Advanced proficiency in data integration from multiple sources (cloud, on-premises, APIs, etc.).
+ Strong expertise in data analysis, data modelling, statistical modeling, and pattern recognition.
+ Excellent in data presentation and visualization
+ Skilled in business process modeling, mapping, and documentation, using tools such as Visio, BPMN, or UML.
+ Demonstrated experience in quality management systems and frameworks (Lean, Six Sigma, ISO, etc.).
+ Proven track record in driving ITSM process quality initiatives.
+ Excellent communication, presentation, and stakeholder management skills.
+ Ability to work independently and lead cross-functional teams.
+ Attention to detail and quality orientation.
+ Relevant certifications (Power BI, Six Sigma, Lean, ITIL, etc.) highly desirable.
**Preferred Attributes:**
+ Experience in ITSM platforms (ServiceNow, Remedy, etc.).
+ Familiarity with cloud data services (Azure, AWS, Google Cloud).
+ Strong problem-solving and analytical mindset.
+ Passion for continuous improvement and innovation.
JR012610
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