Senior Delivery Manager

The HR Path Group, a global leader in HR consulting, specializes in guiding organizations through HR transformation projects, encompassing both human resources strategies and HRIS implementations. Operating across Europe, the Americas, and Asia-Pacific, HR Path Group offers comprehensive support to large enterprises and SMEs, assisting them in developing and executing effective HR strategies.

• ADVISE : We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization
• IMPLEMENT : As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)
• RUN : Thanks to our global payroll expertise, we offer our clients several levels of payroll outsourcing

Position Overview:

The Senior Delivery Manager contributes to the overall success of HR Path by providing leadership on client support activities and team member management. The Senior Delivery Manager includes delivery of functional and technical services for the SAP, SuccessFactors, Workday, Workforce and UKG HRIS solutions.

Why You'll Thrive Here:

If you're passionate about working in a collaborative, team-centric environment where your insights are valued, we are eager to connect with you!

Your responsibilities will involve:

• Participate in the AMS Team Management and practice decisions.
• Ensure effective AMS delivery and manage transitions to Application Maintenance services.
• Streamline request and ticketing systems while monitoring bank of hours and support activities.
• Oversee software release management and client reviews.
• Handle project estimation, scheduling, budgeting, and invoicing.
• Participate in Sales cycle by providing support to the sales team for AMS service proposals.
• Maintain high-quality AMS documentation and provide billable functional or/and technical services.
• Act as a senior resource to support team development.

Required Skills:

• 8+ years of experience in integration and technical software implementation services.
• Ability to lead and influence.
• Excellent diplomatic and negotiation skills.
• Ability to work on simultaneous assignments and prioritize.
• University degree in Computer Science, Management or related field.
• Our clients are located both in Quebec and outside Quebec, so you may be required to work in both French and English to meet their needs.

WHAT WE OFFER

• A stimulating work environment at the heart of an entrepreneurial and international culture.
• A transversal approach to our activities, which encourages teamwork and excellence.
• Numerous opportunities for advancement (horizontal, vertical and international mobility).
• Multiple training opportunities (internal university, certifications).
• Certified Happy at Work, we offer a good life balance with telecommuting possibilities.
• A friendly work environment (quarterly team activities, annual international seminar).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology, Consulting, and Human Resources

Industries

• IT Services and IT Consulting and Business Consulting and Services