Senior Demo Engineer - Infrastructure Support

Picture Yourself at Pega

As a Demo Support Engineer, you’ll be a technical leader within a highly engaged, creative, and vibrant team. You’ll provide support to a broad range of infrastructure solutions to ensure sales teams’ smooth operations and contribute to their success. You’ll join efforts to deploy and support demo environments in reusable cloud instances, ensuring high availability and performance for internal Sales teams.

What You’ll Do

• Independently resolve complex support requests, escalating only when necessary.
• Contribute to initiatives to improve demo reliability, reduce time-to-demo (TTD), and enhance support tooling.
• Collaborate cross-functionally with DemoX Infrastructure, Product, and Sales Consulting teams to align support with evolving business needs.
• Maintain and evolve SOPs to improve efficiency and knowledge sharing.

Who You Are

You are a proactive, self-directed engineer with a passion for support excellence. You thrive in ambiguity and make sound decisions independently. You’re not just solving problems—you’re improving the system.

What You’ve Accomplished

• 2+ years of experience in Technical or Infrastructure Support, Cloud Engineering, or similar.
• Strong understanding of PaaS and SaaS cloud models.
• Technical expertise in at least two of: Linux Administration, Cloud (AWS/Azure/GCP), Apache Tomcat, Docker & Kubernetes, Bash, Python, Java, Cassandra, Kafka, Elasticsearch.
• Strong organizational, problem‑solving, troubleshooting, and documentation skills.

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, flexible, and fun work environment.
• Competitive global benefits program inclusive of pay, bonus incentive, and employee equity.

Equal Opportunity

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.