Senior Desktop Support Associate

Position Overview

We are seeking a highly motivated and experienced Technical Support Manager to lead a team of 7-10 skilled support analysts in delivering exceptional technical assistance to our internal users and external clients. This role is responsible for managing technical support issues, IT asset lifecycle management including daily operations of the build center and conference room testing/support. This role ensures timely execution and drives continuous improvement in processes and service delivery.

Key Responsibilities

Strategic Planning and Execution

• Develop and implement strategic plans to enhance the technical support function, aligning with the company's overall goals and objectives.
• Lead initiatives to improve service delivery, efficiency, and customer satisfaction.

Team Leadership & Development

• Mentor and develop team members, fostering a culture of continuou...