Senior Desktop Support Engineer (Based in Singapore)

Senior Desktop Support Engineer (Based in Singapore)

NCS is a leading technology services firm operating across 20+ cities in the Asia Pacific region, delivering large-scale, mission-critical projects for governments and enterprises. As a Senior Desktop Support Engineer, you'll be the front-line technical expert managing end-user support and client relationships for enterprise platforms.

Responsibilities

• End-User Support & Client Management: Serve as the primary technical contact for assigned clients, performing troubleshooting for platform-related problems, and maintaining strong service relationships.
• Incident & Problem Management: Respond promptly to incidents, investigate root causes, and provide temporary or permanent resolution of escalated issues.
• System Administration & Monitoring: Monitor agreed service levels, document and maintain system configurations, perform local server administration for software distribution a...