Senior Desktop Support Engineer (Based in Singapore)

Senior Desktop Support Engineer (Based in Singapore)

Job Summary This position provides the desktop support for the first contact point for customers. You will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities | CORE

• Perform troubleshooting for client platform related problems
• Perform Data Migration and device setup
• Respond promptly to incident and investigate escalated incidents
• Provide temporary or permanent resolution of incidents
• Provide timely status updates to relevant parties
• Perform service request related to client platforms
• Monitor the agreed service level for systems
• Document and maintain the configuration of systems
• Provide regular reporting to relevant parties
• Perform follow-up with v...