Senior Digital Platform Ops Specialist

Senior Digital Platform Ops Specialist

Join CelcomDigi as a Senior Digital Platform Ops Specialist and lead a squad responsible for the end-to-end stability, performance, and reliability of our digital platforms that support consumer and enterprise services.

Job Description

As a core member of the platform operations team, you will manage cloud and application support, troubleshoot, monitor, resolve incidents, handle vendor relations, and implement SRE automation practices. You will drive operational excellence and build reliability into systems to ensure seamless service continuity across our digital ecosystem.

Responsibilities

• Lead and provide application support, including monitoring system health to detect issues proactively, supporting application release activities, ensuring timely resolution of incidents with root cause analysis, and maintaining service compliance with defined SLAs.
• Manage and optimize cloud in...