Senior Digital Support Engineer

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Please note this is a 12-month fixed term contract.

About the role

• Lead the resolution of complex and high-priority IT incidents, acting as the senior escalation point.
• Provide Level 2 and Level 3 support for end-user devices (Windows/macOS) and mobile platforms (Apple & Android).
• Administer and support Microsoft 365 applications including Teams, SharePoint Online, Exchange Online, and Intune.
• Design and implement advanced configurations and security policies for end-user environments.
• Drive operational excellence through process improvement, automation, and documentation.
• Mentor junior support staff and lead knowledge‑sharing initiatives.
• Support onboarding/offboarding processes and ensure timely provisioning of hardware and access.
• Lead post‑incident reviews and contribute to strategic ...