Senior Director - Agentic AI

The Director of Agentic AI will lead the strategic development and operational execution of advanced AI capabilities within our BPO organization. This role is responsible for building and scaling high-performing teams focused on Intelligent Automation (RPA and process automation) and Conversational AI (chatbots and voice bots) , while pioneering the integration of Agentic AI into contact center operations. The goal is to deliver transformative value for our clients and for Foundever by enhancing efficiency, customer experience, and business outcomes.

Key Responsibilities

• Define and execute the roadmap for Agentic AI adoption across client operations and internal processes.
• Drive innovation in AI-driven automation, conversational interfaces, and generative AI applications.

Leadership & Team Building

• Build, scale, and mentor global AI teams specializing in process automation, RPA, and con...