Job Description

A cybersecurity company is seeking a Senior Director of Customer Success Management in Canada. This role involves leading the Customer Success team to enhance customer retention and satisfaction across SMB, Commercial, and Enterprise environments. The ideal candidate has over 10 years of experience in Customer Success, proven leadership skills, and a strong analytical mindset. Key responsibilities include defining customer success strategy, managing teams, and leveraging data to drive improvements and growth. Competitive salary and generous benefits offered, including health and retirement plans.
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