Senior Director Digital Operations EM

Purpose & Overall Relevance for the Organization:

This role will lead the holistic operations function within eCommerce for Emerging Markets and is responsible for steering, managing and optimizing our Operations eCommerce team.

This role is the catalyst for Operational Excellence within the eCom function. Operational excellence in this context spans from Customer Service, Post order operations, Campaign operations and Platform operations, and all supporting business processes. This position is expected to both enable and drive top line sales and bottom-line efficiency through the implementation and management of best in class operational practices.

Key Responsibilities:

• Lead the Digital operations team, including Campaign Management, and the operations of Platforms, Customization & Personalization, Post Order and Omnichannel, to achieve the target KPIs f...