Senior Director of Operations

PowerSchool is firing up a brand new, high-octane Mexico Support Center of Excellence, and we need a Director/Senior Director to launch it from zero to full flight! This isn't just a management job, it's your chance to be the Site CEO, reporting straight to the SVP of Technical Support and Customer Care. Your mission, should you choose to accept it, is to transform traditional support into a proactive, Customer Health-obsessed powerhouse! You’ll be the master conductor for our North American K-12 customers, integrating AI-powered magic and harmonizing with our Global COEs (India and the US). If you speak the language of English and Spanish fluently, live for scaling operations, and pack a passport ready for global adventure, then buckle up, this is your launch sequence! PowerSchool is the engine that runs K-12 education, and our solutions are used Globally to make a real difference in every student's journey. We build complex, mission-critical platforms that keep schools running and st...