Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re transforming the way customers experience mobile at Optus — simplifying products, modernising journeys, and building the next generation of mobile experiences. As our Senior Director, Product & Process – Mobile, you’ll lead this change.


This is a high‑impact, senior leadership role responsible for the end‑to‑end performance of our core Mobile processes — spanning early‑stage customer exploration, onboarding, and technical support. You’ll drive process excellence, product simplification, and customer‑centric design across one of Australia’s largest mobile businesses.

What You’ll Do

  • Own and lead Mobile’s core product processes, ensuring seamless, intuitive customer journeys across early‑stage engagement, onboarding, and technical support.

  • Drive process simplificatio...

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