Job Description

Join a purpose-led team and help deliver fair, independent decisions in CTP Internal Reviews while developing your mentoring and stakeholder engagement skills.

About the Role


As a Senior Dispute Resolution Specialist, you’ll support the leadership of a dedicated team delivering independent Internal Reviews for claimants in the NSW, SA, and ACT CTP schemes. You’ll guide, mentor, and develop team members, ensuring quality, compliance, and continuous improvement in a highly supportive environment. You’ll also undertake the more complex, sensitive, or novel Internal Reviews for the team. Your expertise will help shape better outcomes for claimants and the broader community.


What You’ll Do

  • Undertake the most complex, sensitive or novel Internal Reviews, making decisions, writing reasons, and delivering fair and timely outcomes

  • Mentor, support, and coach team members to foster growth and success

  • Lead quality assurance...

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