Senior Driver Operations Associate - Quality Assurance

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

This role supports the quality assurance process by reviewing agent outputs such as calls, documentation, and tracker updates to ensure alignment with standard procedures. The role provides feedback to agents, helps maintain QA trackers and dashboards, works closely with QA and Callout tea...