Senior / Duty Manager

Responsibilities

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation;
• Ensures Front Office staffing deployment appropriate for business volume;
• Ensure all team members are accurately trained and have the job-related tools and equipment required.
• Make time to interact with guests, solicit feedback and build relationships.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Conduct and ensures the neat of appearance of...