Senior End User Support

RESPONSIBILITIES (INCLUDES ALL TASKS):

We are seeking a skilled and experienced End User Support and IT Infra support candidate to join our IT infrastructure team. The ideal candidate will possess at least 5 years of hands-on experience supporting end users and troubleshooting IT issues.

Key Responsibilities:

• Proficiency in Microsoft Windows server OS and Client OS 11, macOS, and mobile devices (Android/iOS).
• Efficient management and maintenance of end-user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
• Experience with ITIL-based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, service requests, problem management, and change requests.
• Solid understanding and experience with mail flow in an enterprise environment and Office 365.
• Troub...