Senior Engineer - Cloud Automation

Job Specific Duties/Responsibilities:
-Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
-Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
-Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
-Accountable for the Contact Center implementation and support during all stages of the project life cycle
-Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
-Ability to work unscheduled hours in case of emergency work/outages
-Follow department implementation standards and Change control processes
-Analyze existing and new voice and data networks (as needed) and recommend solutions
-C...