Senior Engineer - Service Desk

Required Skills
Technology | DevOps Activities | Continuous Integration
Behavioral | Aptitude | Thinking / Cognitive Skills
Technology | Database Query Tools / Languages | PL/SQL
Technology | DevOps Activities | Continuous Deployment
Technology | Code Analysis Tools / Software | SonarQube
Technology | Programming Concepts | Object Oriented Programming (OOPS)
Technology | Automated Unit Testing | Any Tool

Education Qualification :
Engineer - B.E / B.Tech / MCA

Details:

1. Ensure Availability of all Systems @ 99.9% (HRIS, HireCraft, MDJ, MicroShare).
2. Ensure SLA Compliance @ 95% Carry out RCA For P1 Incidents are recorded and documented.
3. Ensure 100% compliance to Change Management Process.
4. Ensure vendors deliver work contracted with zero variance of cost and andlt; 2% schedule variance.
5. Ensure OLAs are in place with internal stakeholders/support SMEs and SLAs are in place with service partners to deliver agreed SLAs.
6. Identify to Business Improvement initiatives through problem Management to prevent common SRs/Incidents .
7. Identify to Business Improvement initiatives in line with business needs and develop plan to deliver.