Job Description
**R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities**
**Job Title: Program Leader - IT (Senior Engineering Manager – Modern Work - Endpoint & Intune)**
**Experience:**
**15+ years** **in Enterprise Endpoint / Modern Work / EUC Engineering**
**5+ years** **leading** **engineering and operations teams** **in global enterprise environments**
**Role Summary:**
**The Senior Engineering Manager – Modern Work is responsible for leading** **engineering and operations teams** **that design, secure, and operate enterprise** **Modern Work endpoint platforms** **.**
**This role owns the** **strategy, governance, and operational excellence** **of Microsoft Intune–based endpoint services across** **Windows and macOS** **, supporting mobile platforms where applicable.** **Azure Virtual Desktop (AVD)** **and** **thin client–based access** **are part of the** **office and shared-device strategy** **, supporting specific workplace and controlled access scenarios. The position blends** **people leadership, platform ownership, and senior technical oversight** **, ensuring secure, scalable, and resilient end-user computing services aligned to business and security objectives.**
**Key Responsibilities:**
**Engineering & Operations Leadership**
**Lead and manage** **Modern Work engineering and operations teams** **, including endpoint engineers, L2/L3 support, and automation specialists**
**Define** **team ownership models, SLAs, escalation paths, and operational metrics**
**Mentor and develop senior engineers, technical leads, and platform owners**
**Drive a culture of** **engineering excellence, reliability, and continuous improvement**
**Modern Work Platform Strategy & Governance**
**Own the** **end-to-end Modern Work endpoint strategy** **, covering:**
**Windows (primary focus)**
**macOS**
**Mobile platforms (as applicable)**
**Define and govern** **architecture standards, design patterns, and technical guardrails**
**Lead the transition from** **legacy imaging / OSD** **to** **cloud-native provisioning (Autopilot)**
**Act as the** **technical decision authority** **for complex endpoint initiatives**
**Endpoint Security, Compliance & Access**
**Oversee** **Conditional Access (CA)** **, device compliance, and Zero Trust endpoint controls**
**Govern** **WDAC / App Control for Business** **strategies across Windows endpoints**
**Ensure alignment with** **Security, Risk, and Compliance teams**
**Drive adoption of endpoint security baselines and endpoint hardening standards**
**Application & OS Lifecycle Management**
**Own** **OS lifecycle management** **across Windows and macOS**
**Govern** **enterprise application management** **, including packaging standards, deployment models, and lifecycle controls**
**Balance** **user experience, platform stability, and security requirements**
**Office, AVD & Thin Client Support (Good to Have)**
**Support** **office-based access scenarios** **using** **Azure Virtual Desktop (AVD)** **for controlled or shared environments**
**Oversee** **thin client strategies** **(shared devices, kiosk-style or task-based usage) where applicable**
**Ensure secure integration of** **AVD and thin clients** **with identity, Conditional Access, and endpoint security controls**
**Partner with workplace and facilities teams for** **office-specific computing requirements**
**Operations, Automation & Reliability**
**Ensure** **stable, scalable, and resilient Intune operations** **globally**
**Drive** **automation-first approaches** **using PowerShell and platform tooling**
**Own major incidents, root cause analysis, and continuous improvement initiatives**
**Align platform operations with** **ITSM and service management processes**
**Cross-Functional Collaboration**
**Partner with** **Modern Work, Security, Identity, Network, Cloud, and Architecture teams**
**Translate technical platform risks into** **clear leadership and business communication**
**Support audits, leadership reviews, and roadmap planning**
**Required Domain Expertise:**
**(For leadership oversight and design authority)**
**Microsoft Intune / Endpoint Manager**
**Windows endpoint management (primary focus)**
**macOS device management**
**Windows Autopilot, enrollment, and provisioning**
**Conditional Access and device compliance**
**WDAC / App Control for Business**
**Application packaging and enterprise app lifecycle**
**Imaging, OSD, and modern management coexistence**
**Entra ID (Azure AD) and identity-driven access**
**PowerShell automation**
**Endpoint security baselines and compliance frameworks**
**Good to Have (Supporting Scope):**
**Azure Virtual Desktop (AVD) for** **office or shared-device scenarios**
**Thin client environments and shared workstation models**
**Virtual desktop or controlled access workspace experience**
**Leadership & Enterprise Experience:**
**Proven experience leading** **engineering and operations teams**
**Experience operating endpoint platforms at** **enterprise scale (10k–100k+ devices)**
**Strong governance mindset with deep technical credibility**
**Ability to operate effectively at** **engineering depth and executive leadership levels**
**Certifications (Good to Have):**
**Microsoft Modern Workplace / Endpoint certifications**
**Azure / Entra ID certifications**
**Security or Zero Trust–aligned certifications**
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook (https://www.facebook.com/R1RCMIndia)
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .
**Job Title: Program Leader - IT (Senior Engineering Manager – Modern Work - Endpoint & Intune)**
**Experience:**
**15+ years** **in Enterprise Endpoint / Modern Work / EUC Engineering**
**5+ years** **leading** **engineering and operations teams** **in global enterprise environments**
**Role Summary:**
**The Senior Engineering Manager – Modern Work is responsible for leading** **engineering and operations teams** **that design, secure, and operate enterprise** **Modern Work endpoint platforms** **.**
**This role owns the** **strategy, governance, and operational excellence** **of Microsoft Intune–based endpoint services across** **Windows and macOS** **, supporting mobile platforms where applicable.** **Azure Virtual Desktop (AVD)** **and** **thin client–based access** **are part of the** **office and shared-device strategy** **, supporting specific workplace and controlled access scenarios. The position blends** **people leadership, platform ownership, and senior technical oversight** **, ensuring secure, scalable, and resilient end-user computing services aligned to business and security objectives.**
**Key Responsibilities:**
**Engineering & Operations Leadership**
**Lead and manage** **Modern Work engineering and operations teams** **, including endpoint engineers, L2/L3 support, and automation specialists**
**Define** **team ownership models, SLAs, escalation paths, and operational metrics**
**Mentor and develop senior engineers, technical leads, and platform owners**
**Drive a culture of** **engineering excellence, reliability, and continuous improvement**
**Modern Work Platform Strategy & Governance**
**Own the** **end-to-end Modern Work endpoint strategy** **, covering:**
**Windows (primary focus)**
**macOS**
**Mobile platforms (as applicable)**
**Define and govern** **architecture standards, design patterns, and technical guardrails**
**Lead the transition from** **legacy imaging / OSD** **to** **cloud-native provisioning (Autopilot)**
**Act as the** **technical decision authority** **for complex endpoint initiatives**
**Endpoint Security, Compliance & Access**
**Oversee** **Conditional Access (CA)** **, device compliance, and Zero Trust endpoint controls**
**Govern** **WDAC / App Control for Business** **strategies across Windows endpoints**
**Ensure alignment with** **Security, Risk, and Compliance teams**
**Drive adoption of endpoint security baselines and endpoint hardening standards**
**Application & OS Lifecycle Management**
**Own** **OS lifecycle management** **across Windows and macOS**
**Govern** **enterprise application management** **, including packaging standards, deployment models, and lifecycle controls**
**Balance** **user experience, platform stability, and security requirements**
**Office, AVD & Thin Client Support (Good to Have)**
**Support** **office-based access scenarios** **using** **Azure Virtual Desktop (AVD)** **for controlled or shared environments**
**Oversee** **thin client strategies** **(shared devices, kiosk-style or task-based usage) where applicable**
**Ensure secure integration of** **AVD and thin clients** **with identity, Conditional Access, and endpoint security controls**
**Partner with workplace and facilities teams for** **office-specific computing requirements**
**Operations, Automation & Reliability**
**Ensure** **stable, scalable, and resilient Intune operations** **globally**
**Drive** **automation-first approaches** **using PowerShell and platform tooling**
**Own major incidents, root cause analysis, and continuous improvement initiatives**
**Align platform operations with** **ITSM and service management processes**
**Cross-Functional Collaboration**
**Partner with** **Modern Work, Security, Identity, Network, Cloud, and Architecture teams**
**Translate technical platform risks into** **clear leadership and business communication**
**Support audits, leadership reviews, and roadmap planning**
**Required Domain Expertise:**
**(For leadership oversight and design authority)**
**Microsoft Intune / Endpoint Manager**
**Windows endpoint management (primary focus)**
**macOS device management**
**Windows Autopilot, enrollment, and provisioning**
**Conditional Access and device compliance**
**WDAC / App Control for Business**
**Application packaging and enterprise app lifecycle**
**Imaging, OSD, and modern management coexistence**
**Entra ID (Azure AD) and identity-driven access**
**PowerShell automation**
**Endpoint security baselines and compliance frameworks**
**Good to Have (Supporting Scope):**
**Azure Virtual Desktop (AVD) for** **office or shared-device scenarios**
**Thin client environments and shared workstation models**
**Virtual desktop or controlled access workspace experience**
**Leadership & Enterprise Experience:**
**Proven experience leading** **engineering and operations teams**
**Experience operating endpoint platforms at** **enterprise scale (10k–100k+ devices)**
**Strong governance mindset with deep technical credibility**
**Ability to operate effectively at** **engineering depth and executive leadership levels**
**Certifications (Good to Have):**
**Microsoft Modern Workplace / Endpoint certifications**
**Azure / Entra ID certifications**
**Security or Zero Trust–aligned certifications**
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook (https://www.facebook.com/R1RCMIndia)
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .
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