Senior Engineering Manager, Commerce Platform

Role Description

At Dropbox, we believe in simplifying the way people work together. We provide a range of innovative cloud-based and artificial intelligence solutions to empower individuals and businesses to share, access, and collaborate on their files seamlessly. Engineering Managers are pivotal in shaping our mission of building a more enlightened way of working where everyone can unleash their creative potential without constraints.

As a Senior Engineering Manager for Billing Infrastructure, you’ll lead the team responsible for the foundational systems that define Dropbox’s subscription lifecycle and the APIs through which all products, platforms, and finance systems interact with it. You’ll own infrastructure and workflows that manage subscriptions, invoicing, lifecycle messaging, and revenue event processing, ensuring they are reliable, accurate, and scalable.

This role is highly cross-functional, partnering with Finance, Product, and Data Engineering to deliver systems that serve as the authoritative source of truth for monetization state. You’ll guide the modernization of the billing platform, driving architectural simplification, operational excellence, and extensibility to support new business models and integrations.

Our Engineering Career Framework is and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

Responsibilities

Lead, mentor, and scale a backend engineering team that owns Dropbox’s billing and subscription infrastructure

Set the technical and operational strategy for subscription lifecycle and billing systems, ensuring resilience, accuracy, and compliance

Drive system modernization by unifying legacy code paths, simplifying workflows, and enforcing platform-wide SLOs

Partner with Finance and Data teams to deliver reconciled, audit-ready revenue and subscription data

Own the north-star metric for usage-to-bill latency (p95 ≤ 1 hr) and ensure data correctness across systems

Establish processes and automation for reconciliation, error handling, and data quality validation

Foster an engineering culture centered on ownership, reliability, and continuous improvement

Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.

Requirements

Minimum of 8 years of people management experience with an engineering team

Minimum of 10 years as a software engineer or equivalent technical experience

Proven experience building and operating distributed backend systems with high reliability and correctness

Strong technical background in Java, Python, or similar backend languages, with experience in service-oriented architectures and data pipelines

Familiarity with AWS, SQL/NoSQL databases (DynamoDB, Postgres), and event-driven or batch processing frameworks (Kafka, Spark, Databricks)

Demonstrated ability to manage system migrations, large-scale refactors, or platform unification initiatives

Excellent communication skills and a track record of effective collaboration with cross-functional teams including Finance, PM, and Data

Deep focus on operational excellence — incident response, monitoring, metrics, and SLOs

BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience

Preferred Qualifications

Experience in billing, payments, or financial systems, including invoicing, reconciliation, or revenue recognition flows

Background in high-scale data or workflow orchestration systems

Proven ability to scale teams and mature engineering practices in a complex, high-stakes domain

Understanding of SOC/SOX compliance or financial audit processes

Compensation

Canada Pay Range$204,900—$277,200 CAD

The range listed above is the expected annual salary/OTE for this role, subject to change.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Engineering Team builds the technology that creates more enlightened ways of working for hundreds of millions of people. Every day, our platforms—including Dropbox Dash, Dropbox Sign, and our core sync engine—handle over a billion files for users worldwide, creating engineering challenges as great as the opportunity for impact. Our software engineering team uses a range of technologies to solve interesting problems, including Python, React, Node.js, JavaScript, MongoDB, PostgreSQL, and Android development. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. Areas of work include Machine Learning Engineers, Infrastructure Engineer, Product SWE Frontend and Backend, Mobile Software Engineers (iOS and Android), Engineering Manager, Data Engineer, Software Development Engineer in Test, Security Engineering, Site Reliability Engineer, Technical Program Managers, Network Engineer, Datacenter Engineer, Technical Supply Chain Manager and more.

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

Competitive medical, dental and vision coverage*

Retirement savings through a defined contribution pension or savings plan**

Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh

Income Protection Plans: Life and disability insurance*

Business Travel Protection: Travel medical and accident insurance*

Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more

Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support

Mental health and wellness benefits

Additional benefits details are available upon request.

*Where group plans are not available, allowances may be provided

**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.