Senior Engineering Manager (Hands-on)

Overview

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The mission & impact You. Better. With Alan. Were building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance - when they break, people cant get the healthcare guidance they need most.

Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.

What youll build and who youll work with

• Support tools & systems : Sophisticated platforms that empower our support team to deliver exceptional member experiences
• Operational solutions : Systems that combine technical exc...