Senior Engineering Manager (Hands-on)

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The mission & impact You. Better. With Alan. We're building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance - when they break, people can't get the healthcare guidance they need most.

Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.

• Support tools & systems : Sophisticated platforms that empower our support team to deliver exceptional member experiences
• Operational solutions : Systems that combine technical excellence with a deep understanding of support workflows and member needs
• Automated support workflows : AI-driven automation that handles routine tasks, letting our support team focus on complex member needs and relationship building

You'll lead 6-15 engineers across multiple crews, working closely with product managers, support operations, and data scientists. You're the bridge between cutting-edge AI technology and real member impact. In this role, you will:

• Set technical direction by balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and security
• Build talent density through strategic hiring, honest performance management, and creating engaging technical challenges that excite engineers
• Enable effective collaboration across crews by fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactively
• Drive strategic alignment with product partners, improve development efficiency using modern tools (AI, Cursor, Dust), and ensure realistic commitments that balance technical needs with business goals
• Stay hands-on with architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leader

• Dual impact : Shape both technical excellence and team growth - your engineers become better while building better products
• AI at scale : Lead teams building production AI systems that serve hundreds of thousands of healthcare interactions
• Leadership growth : Influence engineering culture, mentor future leaders, and drive technical strategy that shapes the future of healthcare delivery

• Leadership experience : 3-5 years managing engineering teams with a track record of building high-performers
• Experience scaling teams and establishing engineering excellence standards
• Technical foundations : Strong technical background with ability to guide architectural decisions
• Experience with modern development practices and AI-assisted development tools
• What we value :
  • You balance technical debt with feature delivery while maintaining quality
  • You develop people as much as you develop products
  • Clear progression in your management career - increasing team size, scope, and strategic impact
• Mission alignment :
  • Healthcare technology and AI innovation excite you
  • You understand that great engineering teams are built on psychological safety and continuous learning

• Location : You must be legally eligible to work in France, Belgium, or Spain.
• Hybrid approach : Amazing office spaces, sponsored co-working hubs, or full remote - we want you where you're most effective at leading and developing your teams.
• Growth mindset : Every Alaner gets a dedicated coach from day one. As a leader, you'll have additional support for developing your management skills.

Important note: we hire people, not roles. If you're excited about this opportunity but don't check every box, we'd love to hear from you . Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman : Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Insurance