Senior Engineering Manager (Hands-on)

Overview Join to apply for the Senior Engineering Manager - AI role at AlanWe are building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance. Your leadership will impact how we deliver exceptional care to our members.In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.What you'll build and who you'll work with Support tools & systems : Sophisticated platforms that empower our support team to deliver exceptional member experiencesOperational solutions : Systems that combine technical excellence with a deep understanding of support workflows and member needsAutomated support workflows : AI-driven automation that handles routine tasks, letting our support team focus on complex member needs and relationship buildingRoleYou'll lead 6-15 engineers across multiple crews, working closely with product...