Job Description

Overview

Join to apply for the Senior Engineering Manager - AI role at Alan

We are building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance. Your leadership will impact how we deliver exceptional care to our members.

In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.

What you'll build and who you'll work with
  • Support tools & systems : Sophisticated platforms that empower our support team to deliver exceptional member experiences
  • Operational solutions : Systems that combine technical excellence with a deep understanding of support workflows and member needs
  • Automated support workflows : AI-driven automation that handles routine tasks, letting our support team focus on complex member needs and rela...

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