Senior Engineering Manager (Hands-on)

Overview Join to apply for the Senior Engineering Manager - AI role at Alan . Get AI-powered advice on this job and more exclusive features. The mission & impact You. Better. With Alan. We're building AI-powered healthcare tools that 700K people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K member interactions daily with AI assistance - when they break, people can't get the healthcare guidance they need most. Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores. What you'll build and who you'll work with Support tools & systems : Sophisticated platforms that empower our support team to deliver exceptional member experiences Operational solutions : Systems that combine technical excellence with a deep understanding of support workflows and member needs Automated support workflows : AI-driven automation t...